Support Centre
How can we help?
You will reach a person in Cincinnati who works specialty revenue cycle every day. If cash is blocked, call — do not wait on a ticket.
Call us straight away if…
These block cash, so they skip the queue. Phone is the fastest route — a ticket will be raised for you.
- Claims are not transmitting to the clearinghouse
- ERA or payment files are not posting
- A payer interface or EHR feed has stopped
- Users cannot log in during business hours
Help yourself first
Training, reference material, and answers to the questions that come up most.
Product tour
Walk through the platform module by module, at your own pace.
Gravity University
Hands-on Power BI and custom reporting training built around the Gravity data model.
Glossary
Plain-language definitions for the RCM and coding terms that show up in the platform.
FAQ
Answers to the questions we get most about pricing, integrations, and implementation.
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Our support model is worth checking during evaluation, not after. Here is exactly who answers, when, and what they can do about it.
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6,500+ specialty providers