BEHAVIORAL & MENTAL HEALTH PRACTICE · Northeast, US
Achieved a 98% clean claim rate across telehealth and in-office visits
A behavioral health practice offering both in-person and telehealth services needed a unified billing platform that could handle complex payer rules for each visit type.
Client: [Client Name Placeholder]
The Challenge
[Placeholder] Telehealth billing rules varied widely by payer and changed frequently, leading to confusion among front-office staff and a high rate of rejected claims. The practice also lacked an efficient way to track patient balances and collect copays for virtual visits.
The Solution
[Placeholder] Unlimited Systems configured payer-specific telehealth billing rules, including place-of-service and modifier logic, and integrated patient billing with the scheduling system to streamline copay collection for both visit types.
The Results
98%
Clean claim rate across telehealth and in-office encounters
33%
Increase in point-of-service collections
52%
Reduction in time spent on claim rework by billing staff
<24 hrs
Average claim submission turnaround after visit
“[Placeholder testimonial] Switching to Unlimited Systems took the guesswork out of telehealth billing. Our team finally has confidence that claims are going out clean the first time.”
[Placeholder Name]
Billing Manager, [Behavioral Health Practice Placeholder]
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